Cancellations

Because of our size, cancellations affect us significantly. For any cancellation or change of dates, we must receive 14 days notice prior to your confirmed arrival for a refund of your deposit, less a $25 fee per room. If any cancellation is made within 14 days, you may use your deposit towards a visit for another time. If you cancel within 3 days, regardless of the reason, your deposit will be non-refundable. You are always welcome to send a friend or family member in your place in both cases.

If any change of dates (including shortening a reservation) is requested within 14 days, regardless of the reason, a one-time change is permitted, subject to availability and minimum stay restrictions. There is a $25 fee for this change and your deposit becomes non-refundable.

Travel Insurance

We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind.

Rates

Rates as shown or quoted over the phone are based on per night double occupancy and are subject to the 15% HST.

Additional Person

All rooms have a Queen sized bed and can accommodate up to two persons. A third person may be accommodated in one room, the Wellington Suite (the Wellington can accommodate up to 6 people).  Additional guests are subject to a $40 per person, per night rate increase. Advance reservations required. Children 12 years and older qualify as guests.

Children

Terra Bella Inn welcomes children of all ages only in the 2 floor apartment which has a separate entrance. Occupancy in other rooms must be limited to adults only, no infants or children. Please note our additional per person charge described above. At this time, we are not able to provide any cribs or pack ‘n plays, however we will provide a blow-up mattress bed for children on the second floor of the apartment.

Minimum Stay Requirements

Two night reservations are required on most weekends and during peak holiday times. Three night minimums are required for major holiday weekends. If rooms are available we may make an exception to the minimum. During the week (Sunday through Thursday nights), some rooms may not be available for a one-night stay.

Deposit

Full payment is required at time of booking. Payment can be made with Visa, MasterCard, American Express, Diners Club, PayPal or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Check-in / Check-out Times

Check-in is between 4:00 and 9:00 pm, but early and late check ins can sometimes be accommodated with advanced notice. Checkout time is 11:00 am. Departing guests are welcome to linger in our common rooms and on our grounds.

Smoking

The Inn and the grounds are 100% smoke-free. A $150.00 cleaning surcharge will be imposed to any room where guests have smoked with disregard for our policy.

Green Policies

We change the linens twice weekly for longer term guests. We use fragrance-free biodegradable natural soaps, shampoos and cleaning solutions only at this facility. Please be considerate of any personal synthetic scents that may cause problems with other asthmatic or allergic guests. We use natural essential oils only. We request that you remove outer footwear to help preserve the wooden floors and cleanliness of Terra Bella (we provide slippers or bring your own). We also provide certified organic cotton robes in every room.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damage due to gross negligence.

Pets

We are happy to recommend a nearby kennel for boarding.

Reservations

Reservations by telephone are taken between 9:00 a.m. and 9:00 p.m. Atlantic Time, and online anytime (available soon).